Do I need to have data on my phone to redeem my benefits?
No! Redeeming your Value Plan benefits does not required any data, it is data FREE for all policyholders.
How do I redeem my Money Market voucher(s)?
Redeeming Money Market vouchers using WhatsApp Redeeming Money Market vouchers using USSD
What is a Money Market Account and how is it used for Value Plan benefits?
The Shoprite/ Checkers/ USave Money Market account is regulated the same as any other bank. The money is “safe” once it is paid to the Money Market account. If the beneficiary does not redeem the money, the funds remain available in the Money Market account (the same as it would in a bank account) – […]
Who is WISH Fulfilment?
WISH’s mission is to make a significant difference in people’s lives by introducing meaningful programs that help to realise people’s aspirations, big or small. Starting July 29th 2024, WISH is making its grand debut by fulfilling its first major promise, by fulfilling all the benefits for our MHA & NHB clients on their Value Plans!
I made a mistake, can the voucher be re-issued?
If the voucher has not been redeemed, call us immediately, and we may be able to assist. We will try our best to assist, but once a voucher has been sent to a number (and this number is not yours), and it has been used, we will not be able to recover the funds. Make […]
What happened to the Car Hire Benefit?
We have upgraded the Car Hire Benefit to the Transport Benefit. Now, if you need a bigger vehicle, you can hire an Uber Van; if you don’t have a license, order an Uber. If you have a large amount of family that needs to come up, or go down to the funeral, you can book […]
What is the Transport Benefit and how do I redeem it?
In order to arrange transport to/from the funeral, or to allow travel for family members, you can use the value stated in the policy, under this benefit to get either: A voucher off flights with Airlink. A voucher off bus tickets with Intercape. Uber vouchers. Click here to find out how to redeem each
Do benefit vouchers expire?
Some vouchers do expire. When you receive a voucher, the SMS will provide the expiry date. Be sure to use the voucher before the expiry, as these cannot be re-issued. All vouchers will be valid for at least 6 months.
What is the Electricity Benefit and how do I redeem it?
The Electricity Benefit provides a top up to a prepaid meter, either to cover the additional electricity you use as a result of the funeral arrangements, or to assist to cover some unexpected expenses. Provide your meter number on the link provided once your claim has been provided, and you will receive a token to […]
What is the Clothing Benefit and how do I redeem it?
The Clothing Benefit provides a voucher (to the value stated in your policy) for you to use to purchase clothes for the funeral. These vouchers are paid to one of the selected providers for you to use in-store.