SUBMIT A CLAIM

Our Claims Department is standing by to assist with registering, validating and paying out claims as efficiently as possible.

CLAIMS PROCESS

Choose from several available claim options, including our Client Zone online self-help portal.

STEP 1

SIGN IN TO OUR CLIENT ZONE, OR DOWNLOAD A CLAIM FORM​​

Option 1: Register and sign in to your online Client Zone account to submit your claim online. This is the quickest option and submits your claim to us immediately.

 

Option 2: Download a claim form, or call our Call Centre on 0861 001 788 to assist.

STEP 2

COMPLETE THE CLAIM FORM​

Complete the online or downloaded claim form. The claim form needs to be accompanied by the supporting documents detailed in Step 3 below.

STEP 3

GATHER SUPPORTING DOCUMENTS

Please make sure that all of the following supporting documents accompany your claim:

  • A clear certified copy of the claimant/beneficiary’s identity document
  • A clear certified copy of the deceased’s identity document
  • A clear certified copy of the deceased’s death certificate
  • A clear copy of the BI1663 form
  • Proof of banking details, i.e. bank statement
  • Most recent salary slip of the claimant
  • Police report. (This applies in the event of unnatural death)

Other documents may be required from the member depending on the nature of the claim possibly including a Marriage Certificate/Decree of Divorce and Letter of Authority, deceased profile.

STEP 4

SUBMIT YOUR CLAIM​

Submit your claim together with all the supporting documentation online or by emailing us at claims@mhasa.co.za, by fax at 087 230 1789, or by calling our Call Centre on 0861 001 788.

NEED ASSISTANCE?

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CALL CENTRE HOURS

MONDAY-THURSDAY: 7:30 AM – 5:00 PM

FRIDAYS: 8:00 AM – 4:00 PM

SATURDAYS: 8:00 AM – 1:00 PM

SUNDAYS & PUBLIC HOLIDAYS: CLOSED

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