About Us
We are an independent financial services provider originally established in 1996 and currently sell and administer funeral policies, underwritten value plans as well as other services and benefits.
We offer comprehensive funeral solutions to individuals, organisations and businesses, whilst also specialising in tailored schemes to satisfy our clients’ requirements. Leveraging our multi-functional administration system, call centre capabilities and field sales structure, we provide our clients with exceptional service and swift claims turnaround.
Moreover, we track behavioural data to create relevant products for our clients, endeavouring to meet the needs of our market and truly understand the individual people we are working with and working for.
We take advantage of every opportunity to exceed the expectations of our clients, at every life stage. That is a life well managed.
How we put our customers first
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01
Dedicated claims agents for quick and easy claims.
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02
A dedicated customer service centre.
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03
Efficient administration services.
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Customised plans.
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Practical rewards and benefits that provide members with real value.
Why NHB
Customers come first
NHB’s customer-centric philosophy is all about providing maximum value and service to customers.
Driven by innovation
Innovation changes behaviour, from our product range to the systems that operate in the background, we continue to drive this internal mandate playing on a global level.
A partner you can depend on
We’re committed to the wellbeing of our customers. We provide support and guidance at a very difficult time. We pay claims, 94% of all valid claims are paid within 24 hours of the last document being received.
Vision
Our vision is to be recognised as the most prominent, independent provider of long-term financial services, intermediary services and benefits in Southern Africa. Carrying out our internal mandate to honour and fulfil more claims in a shorter space of time than any other financial service provider.
Mission
We aim to be the most customer-centric provider of financial services, pioneering innovative distribution networks, products and services, that are not only sustainable but affordable.
Our People
Our employees manage the everyday operational efficiencies of the company with optimism and an intrinsic dedication to our policyholders and share our belief that exceptional service is not optional but essential.
Corporate Social Investment
“Educating all our children must be one of our most urgent priorities. We all know that education, more than anything else, improves your chances of building better lives.” - Nelson Mandela
We believe education forms the foundation of South Africa’s future. NHB is committed to supporting quality education through:
- Bursaries and donations.
- Providing cost-effective products for our clients education for their children.
- NHB internal leadership program.
- Supporting HIV awareness and offering access to products and solutions with NHB On-Hand.
A life well lived is a click away.
Contact NHB for personalised service that always puts clients first.