About Us - NHB Administrators

ABOUT NHB

Throughout our long-standing history, NHB has proudly worked with SADTU members and leadership across the country. NHB offers value to members through well-designed and affordable Funeral Plans and Value Plans, created specifically to assist our educators. NHB’s purpose is driven through, at all times, putting the needs of the Union and its members first.

WHO WE ARE

NHB Administrators (Pty) Ltd is an independent financial services provider, originally established in 2017.

NHB currently sell and administer funeral policies, our unique ‘Value plans’, as well as other services and benefits specially for SADTU members. Leveraging off our multi-functional administration system, call centre capabilities and field agent structure, we provide our clients with exceptional service on their policies, and swift claims turnaround.

Moreover, we use our knowledge of our clients, and through the guidance of the Union, create relevant products, which speak to the unique needs of its members. We welcome every opportunity as a chance to exceed the expectations of our clients, at every interaction. We endeavour to leave a legacy of respect and dignity for members.

HOW WE PUT OUR CUSTOMERS FIRST

01.

Dedicated and compassionate claim agents for quick and easy claims.

02.

A dedicated customer service call centre, open 6 days a week.

03.

Multiple ways to administer your policy: Call, fax, email or visit our offices.

04.

Comprehensive and affordable financial solutions and products.

05.

Practical rewards and benefits that provide members with real value.

WHY CHOOSE NHB

MEMBERS  COME FIRST

NHB’s member-centric philosophy is all about providing maximum value and service to members.

DRIVEN BY INNOVATION

Innovation drives a better experience. From our product range to the systems that operate in the background, we look to continually improve ourselves in order to deliver the best service to our members.

A PARTNER YOU CAN DEPEND ON

We are committed to the wellbeing of our members. We know you need us at some of the most difficult times, so we make sure we have created systems, and employed people, that provide support and pay claims – quickly and efficiently!

OUR VISION

Our vision is to be recognised as the most prominent, independent provider of long-term financial services, intermediary services and benefits in Southern Africa. It is our goal to honour and fulfil more claims in a shorter space of time than any other financial service provider, prioritising our commitment to our members and clients, always!

OUR MISSION

We aim to be the most customer-centric provider of financial services, pioneering innovative distribution networks, products and services, that offer real benefit and real value to members.

OUR PEOPLE

Our employees are one of the 3 pillars that NHB stands on. They have been mandated to ensure the company operates as efficiently as possible, to ensure members receive the best service. They embody the ethos that exceptional service to our policyholders is not optional but essential. 

CORPORATE SOCIAL INVESTMENT

“Educating all our children must be one of our most urgent priorities. We all know that education, more than anything else, improves your chances of building better lives.” – Nelson Mandela

NHB is vested in the communities in which members and policyholders live and work.

Supporting and empowering communities around the country enable us, together with SADTU, to leave a legacy of growth, social responsibility, love and transformation for generations to come.

ABOUT NHB​